- No products in the cart.
FAQ
FAQ
Questions?
Snowcare is an extended warranty service plan that you purchase up to 30 days after purchasing your new skis or snowboard. Ding it, we’ll fix it. Break it, we’ll replace it.
Coverage
Q
Where can I purchase Snowcare?
A
You can purchase a Snowcare protection plan at Snowcare.co with proof of receipt of your new board within 30 days of purchase. You can purchase at your local ski or board shop or their online store at checkout. If Snowcare is not currently available at your local shop and you’d like it to be, send us a message with details about your shop and we will reach out.
Q
Can I purchase Snowcare on a used board?
A
No, at this time Snowcare can only be purchased up to 30 days following the purchase of your new skis or board at a participating retailer with a valid receipt.
Q
If I buy two or more new sets of skis of snowboards, does my Snowcare plan cover both sets of skis and boards?
A
Each protection plan is unique to a single set of skis or board. If you purchase two skis or boards you will need to purchase two protection plans and register the skis or boards with Snowcare separately.
Q
What kind of damage does Snowcare Cover?
A
Snowcare offers several protection plans ranging from covering your skis and board(s) against the most severe damage of a delamination, rail damage and breaks. See all ski and snowboard protection plan options on the “Snowcare Plans” page.
Q
What are examples of damage that Snowcare protects against if my board gets dinged or broken?
A
Coverage is dependent on the plan purchased. See “Snowcare Plans” for details.
Example scenarios resulting in a covered claim:
- If your ski or board gets gouged from hidden rocks or tree stumps, the ski or board will be covered by Snowcare with a valid protection plan if it’s not already covered by the manufacturer warranty.
- If you damage your rail in the park, rocks, collision or otherwise skis or board will be covered by Snowcare with a valid protection plan if it’s not already covered by the manufacturer warranty.
- If your ski or board has a delamination due to too much flex your ski or board will be covered by Snowcare with a valid protection plan if it’s not already covered by the manufacturer warranty.
Q
Does the Snowcare protection plan cover my boots, straps, bindings, poles or other accessories?
A
Snowcare ski and board protection plans cover any part of the skis or board. The plan does not include coverage for soft goods or bolt, snap or other add-on accessories associated with the skis or board.
Q
How long does my Snowcare Protection Plan last?
A
Snowcare offers one year and two year plans. See “Snowcare Plans” for more details around how long a protection plan last.
Q
Does Snowcare cover my skis or board if it’s lost or stolen?
A
Snowcare does not cover skis or boards that have been lost or stolen. It covers damage while “in use”. If you have a homeowners or renters insurance plan you should check your policy to see if it covers theft or loss of personal property.
Q
Does Snowcare cover my skis or board if it’s damaged at home?
A
If your board is damaged while on the mountain, Snowcare will fix or replace your board. See Snowcare Terms of Service for details. Snowcare does not provide homeowners or renters insurance which may protect your skis or board from damage due to fire, theft, accidents, etc... while at home.
Q
Does Snowcare cover my skis or board if it’s damaged while in my car?
A
If your board is damaged while surfing, Snowcare will fix or replace your board. See Snowcare Terms of Service for details. Snowcare does not provide automobile related insurance for skis or snowboards, which may protect your skis or board in the case that it is damaged during an auto accident. See your automobile insurance policy for details.
Q
Does Snowcare cover my skis or board if it’s damaged while surfing outside of the U.S.?
A
Just like an automobile that is taken into another country, additional insurance is required to cover that vehicle while abroad. Snowcare is not responsible for damages that occur outside of the licensed state or country in which you purchased your protection plan within. See Snowcare Terms of Service for details. As of now the network is limited to the USA, but will continue to grow globally.
Q
Does Snowcare cover my skis or board if it’s damaged while traveling by air or boat?
A
If your skis or board are damaged while “in use,” Snowcare will fix or replace your board. See Snowcare Terms of Service for details. Snowcare does not provide travelers related insurance for skis or snowboards, etc... To ensure protection while traveling at home or abroad, it may be beneficial to add a travel insurance policy.
Q
Does "Whose fault it is" matter when the skis or board are damaged or broken?
A
No, if your skis or board are damaged “in use” while covered by Snowcare, it will be repaired or replaced.
Q
If I have a Snowcare Protection Plan and I damage someone else’s skis or snowboard, will their skis or snowboard be covered by Snowcare?
A
Snowcare only covers the skis or board that are registered with Snowcare at the time of purchase against damage while “in use”. If the person’s skis or snowboard you damaged has Snowcare they are eligible to submit their own claim with Snowcare by calling our claims team toll free at (833) 349-7873.
Q
What States is Snowcare Available in?
A
Snowcare is currently available in all 50 States.
Registration
Q
How do I register my skis or snowboard after purchasing a protection plan at Snowcare.co?
A
Register your board here. All covered skis and snowboards must be registered prior to filing a claim.
Q
When do I register my skis or snowboard?
A
Immediately after purchasing Snowcare you will be prompted to register your new skis or snowboard. All covered skis and snowboards must be registered prior to filing a claim.
Q
What if I purchased skis or a snowboard and it’s on backorder?
A
Immediately after receiving the new skis or board, register it here and submit proof of delivery along with the proof of receipt. All covered skis and snowboards must be registered prior to filing a claim.
Q
When registering my skis or snowboard after purchasing my Snowcare protection plan, what information will I need to provide?
A
You will need to provide your:
- First Name
- Last Name
- Phone Number
- Snowcare order number found on your receipt
- Type of skis or snowboard
- Manufacturer of skis or snowboard
- Skis or snowboard Model
- Skis or snowboard Dimensions
- Skis or snowboard ID or serial number
- Photo of the top of the skis or snowboard
- Photo of the bottom of the skis or snowboard
- Photo of your receipt of the new skis or snowboard
Claims
Q
How do I place a claim on my damaged or broken skis or snowboard?
A
Please call our claims team toll free at (833) 349-7873.
Q
What is the submission timeframe for claims?
A
Placing a claim takes only about 5 minutes on the phone. Replacing skis or snowboard takes a few minutes at a Certified Sales Shop. Repair time frames vary based on Certified Repair Shops’ process. Soon we will allow you to rate repair shops online to help improve quality of repair and timing in your local area.
Q
How does the 30% deductible work when submitting a claim on broken skis or snowboards?
A
If your skis or snowboard are broken and non-repairable, Snowcare will replace it. Customers cover 30% of the receipt price they paid for the board. For example, if the skis or snowboard cost $800, the customer pays $240 and Snowcare covers the rest.
Retailers
Q
Why should I offer Protection Plans and Extended Warranties on surfboards?
A
- A good protection plan provides peace of mind to your customers when they purchase high value items like skis or snowboards.
- Protection plans provide additional all profit revenue, risk-free to the retailers that sell them.
- Protection plans and extended warranties increase purchase conversion, giving customers the confidence to spend the extra dollars on a new, high priced skis or snowboard, knowing that they are protected from damage to their prized possession caused accidentally.
- Retailers will benefit from brand/store loyalty after the sale. In many cases where a customer damages their board, Snowcare instructs the customers to return to your shop to facilitate the repair inevitably leading to follow-on purchases of other items. In the case, the retail store doesn’t facilitate the ding repair but the customer incurs catastrophic damage, the customer always returns to the retailer where the board was originally purchased to pick up their new replacement - covered and paid for by Snowcare.
- The retailer no longer has to discount secondary skis or snowboard purchases due to breaks and damage of a recently purchased board, not only generating revenue on new board purchases but saving the merchant money from discounting after the fact.
- All-in-all, the retailer gains a satisfied customer that will return time-and-time-again.
Q
How many protection plans should I expect to sell with new skis and snowboard purchases
A
Retailers should expect to see an attachment rate of 20% to 50% depending on how well the product is represented in the store.
Other
Q
When discussing ski and snowboard insurance, what’s the difference between a ski and snowboard manufacturer’s warranty and a ski and snowboard protection plan?
A
Manufacturer Warranty
A manufacturer’s warranty generally comes with the purchase of a product and is bundled with the price of the product from the manufacturer as the name suggests. The warranty usually addresses the company’s promise to make repairs and/or replace defective parts or even the complete product for a specific period of time. Because some products do not come with a warranty or because a manufacturer’s warranty only lasts for a period of time, many third party companies offer protection plans and extended protection plans.
Protection Plans
Protection Plans are commonly found on higher ticket items that customers see as holding value as a long-term investment. Items such as skis, snowboards, bikes, surfboards, appliances, phones, tools, cars, boats, computers and electronics all have a high enough price to be worth purchasing a protection plan or extended protection plan for. Many protection plans go above and beyond the beneficial coverage of the manufacturer’s warranty. In most cases protection plans are well worth the added expense for high value items that are likely to incur damage at some point during the life of the item.
Q
How do I scan a Snowcare QR code with my Android or Apple phone?
A
The most common place you will find a Snowcare QR code will be stuck to the surfboard you are looking to purchase at your local surf shop. When activated, Snowcare QR codes should provide additional information about what Snowcare covers and/or allows you to purchase a Snowcare Protection Plan. Using QR codes should be easy, open your camera, point it at the QR code and click on the link that is provided on the screen. In order to engage the QR code on your phone follow these steps:
Apple Users:
- Open the camera app.
- Point the camera at the QR code.
- Click on the notification bar that appears at the top of your screen.
Android Users:
- Visit the Google Play Store and search for a “QR Barcode Scanner”.
- Install the QR code scanner.
- Open the app and point it at the QR code.
- Click on the notification bar that appears at the top of your screen.